Menu
Reply
  • 3
  • 0
  • 0
raysis
Joining in
265 Views
Message 1 of 6
Flag for a moderator

mobile charges abroad

I have just took my mobile on holiday taking out the £6 broad band package after being told this would be sufficient by a Virgin adviser if I was only using it for email reading and not down loading I was only going for a week and was told on the phone  by an adviser that if I reached my £6 limit it would just stop working so off I went (happy)so I was disgusted that on my return my phone bill for one day was £56 and my partners phone who we also turned on for £6 was £71 after ringing Virgin mobile to complain was told a manager would ring me  back (STILL WAITING ) Mark my words if I/We have to pay these charges we will both be changing our Mobile provider and changing our home phone I am so mad I might even change my Mortgage provider bloody Virgin Wrong Advise given ONCE again Virgin loyal customer

0 Kudos
  • 3
  • 0
  • 0
raysis
Joining in
244 Views
Message 2 of 6
Flag for a moderator

Re: mobile charges abroad

STILL WAITING FOR RETURN CALL NOW 3 DAYS

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
242 Views
Message 3 of 6
Flag for a moderator

Re: mobile charges abroad

Hi Raysis,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've been charged for so much while abroad. I want to look into this for you. Are you able to PM me your Mobile number, full name and 3 characters of your password?

 

This will allow me to look into what's gone wrong.

 

Let me know as soon as you can.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
213 Views
Message 4 of 6
Flag for a moderator

Re: mobile charges abroad

Hi Raysis,


Did you receive a call from our team regarding the charges?

 

Please let me know if you need anything from me.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 3
  • 0
  • 0
raysis
Joining in
193 Views
Message 5 of 6
Flag for a moderator

Re: mobile charges abroad

I have been given half back by a virgin manager should of been all as I did not get the correct advise but was really happy with the way the lady dealt with me from Manchester

 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
181 Views
Message 6 of 6
Flag for a moderator

Re: mobile charges abroad

Thanks for coming back to me Raysis Smiley Happy

 

I'm glad to hear we dealt with you in a very professional manner. A big well done to our team in Manchester for this Smiley Happy

 

If you have any other queries, feel free to let me know.

 

Thanks,

 

Mat
 


Who's who? Find out more about our community members. Good folk to know


0 Kudos