Hello, just discussed my upgrade options and been told, the as a long standing customer I will no longer receive a loyalty discount, has this happened to anybody else ?
unfortunately loyalty discounts for Virgin Mobile customers are a thing of the past
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I just upgraded my contract online from 3G to 4g and thereby reduced the monthly rental by a few pounds.
I was already getting a £3 pm loyalty discount and that is showing as still applying, taking my cost down to £6pm for 2gb and 1500 mins. From the sound of it, this is something not to walk away from !
Well the loyalty discount has just disappeared without any warning. Really shoddy customer service and I think that I may now walk from Virgin for that reason alone. Shoddy, cheap ....