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ians362
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loyalty discount ?

Hello, just discussed my upgrade options and been told, the as a long standing customer I will no longer receive a loyalty discount, has this happened to anybody else ?

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Superuser
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Re: loyalty discount ?

Hi ians362,

 

unfortunately loyalty discounts for Virgin Mobile customers are a thing of the past Smiley Sad

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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FF99
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Re: loyalty discount ?

I just upgraded my contract online from 3G to 4g and thereby reduced the monthly rental by a few pounds.  

I was already getting a £3 pm loyalty discount and that is showing as still applying, taking my cost down to £6pm for 2gb and 1500 mins.  From the sound of it, this is something not to walk away from !

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FF99
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Re: loyalty discount ?

Well the loyalty discount has just disappeared without any warning.  Really shoddy customer service and I think that I may now walk from Virgin for that reason alone.  Shoddy, cheap ....

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