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gordonbeard
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joining virgin mobile

Have joined virgin mobile this morning but they say I should receive some e-mails from them which have not arrived ,these are to sign up for direct debit, Am I just being impatient,

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pr1v8cy1
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Re: joining virgin mobile

Hi

My emails with the agreement (inc DD) arrived straight away, however, once I signed the agreement I have never had an email confirming and giving me a copy of the agreement.

Tbh I would advise a note of caution.  I have had the most shocking customer service this week (I only joined on Monday), and have rang today to cancel. (See my post re cancelling).

Sarah

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gordonbeard
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Re: joining virgin mobile

Thanks for your reply Sarah. if you have a phone number available now could you let me have it,

I ring 150 all the time but the it does not cover my problem and i would prefer to speak to a human being

Gordon

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pr1v8cy1
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Re: joining virgin mobile

The number that I phoned was 0345 600 0789

The phone queues are pretty long, but you do eventually get a human - although I cannot testify to their English skills.

Good luck!

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