Looks like you were able to help merlinbrent with unlocking his iphone,
I also have a similar problem, I have an Iphone 5 s purchased from Carphone warehouse 2 years ago and used on Virgin Mobile Sim only plan. I am now trying to use my phone on a different network and it keeps asking saying activation required, then Sim card not supported.
Any chance you can advise me on how I should go about getting it unlocked,
All these threads are very familiar. I am a long standing Virgin mobile customer (16+ years) and my problem is as follows:
A bought a iPhone 5S sim free from Carphone Warehouse last year. I have now upgraded to a new iPhone (and I am very happy with it). I know wish to give my old iPhone to a friend - they are unfortunately not with Virgin so I need to unlock it. Have rang Virgin they say IMEI number is not locked to us suggest you contact Apple', contacted Apple they say their records show the carrier is EE and to contact my network to unlock my iPhone. Again Virgin says the same as do Apple - Help!!
I have tried 'restoring' iPhone via connection to iTunes but my friend is still unable to use their sim. Please can you let me know what I should do next - I was going to contact EE but I've never been their customer.
Terri, thanks for getting back to me. In the end I put a call into EE and they are currently processing my unlock. I'll get back to you if I have any problems. I must say the EE unlock team were really helpful - would definitely recommend giving them a call for any one else in the same situation.