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deedee2
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i have an excelent credit rating but been refused by virginmobile

Iv been trying to apply for two mobile  contracts since last august and been refused despite having virginmedia etc and two existing virgin  mobile lines!!!!  They claim Equifax have denied the check but I have received  my score and spoken with Equifax who themselves can see nothing wrong with my score.  Virginmedia claim to have their own credit class score and they upgraded mine to a "3" -wow! However I'm still being refused! I'm seriously looking into contacting the ombudsmen whoever will take on my complaint.  This just  is not right!! Ive been a customer since before virginmedia took over - since they were cable and wireless way back in 2000 and their treatment of customers is shocking to say the least. Maybe it is time for a change since loyalty means NOTHING to them


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enlli
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Re: i have an excelent credit rating but been refused by virginmobile

Sorry, you are not the only one to make this complaint.

You can take it up with their underwriters or go down the route you have outlined

These emails have been suggested in the past

ConsumerUnderwritingServices@virginmedia.co.uk

CreditFileAmendments@virginmedia.co.uk

It will take some time.

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enlli
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Message 2 of 3
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Re: i have an excelent credit rating but been refused by virginmobile

Sorry, you are not the only one to make this complaint.

You can take it up with their underwriters or go down the route you have outlined

These emails have been suggested in the past

ConsumerUnderwritingServices@virginmedia.co.uk

CreditFileAmendments@virginmedia.co.uk

It will take some time.

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Deby16
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Re: i have an excelent credit rating but been refused by virginmobile

I sent an e mail to consumer one and it bounced back!!!! Absolute rubbish customer service with regards to this. I also have been a loyal customer and recommended family and friends but Sri been refused and they can't help. Disgraceful
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