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geriann
Superfast
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Message 1 of 7
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i can't log into my Mobile account

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i've just left Virgin Mobile, but i need to see my last bill.

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geriann
Superfast
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Message 2 of 7
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Re: i can't log into my Mobile account

i'm still getting the same message!
how am i meant to view my last Virgin Mobile bill?

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Forum Team
Forum Team
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Message 3 of 7
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Re: i can't log into my Mobile account

Hi geriann,

I'm sorry to hear that you are unable to access your online account. Has this issue been resolved for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you. 

Please PM me with the following details:

  • Full name on account
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team


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geriann
Superfast
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Message 4 of 7
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Re: i can't log into my Mobile account

No this problem hasn't been solved.
Thanks for replying.
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Lurcherlover
Dialled in
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Message 5 of 7
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Re: i can't log into my Mobile account

Hi geriann, 

Did you port your number to your new network? If so, your mobile number no longer exists with Virgin media and so the only way to get your last bill will be to phone into the call center on 0345 6000 789.

Hope this helps

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geriann
Superfast
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Message 6 of 7
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Re: i can't log into my Mobile account

Does porting mean i kept the same mobile number? If it does then yes I did.
I knew I'd no longer have a Virginia Mobile account to log into. I just thought I'd be allowed to log in for my last bill!
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geriann
Superfast
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Message 7 of 7
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Re: i can't log into my Mobile account

Thank you Rich_B for sending me my last Virgin mobile bill by email. Smiley Wink
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