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zeradin
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help me stop contract

I have had a virgin mobile sim for around 8 months now, apart from registering it i have hardly used it passed the 1st few months and that is when i lent it to a friend. however now i nolonger have the sim, it isnt in a phone and i want to see if the contract i have is a rolling 30day that i can cancel without penalty, or something i will just have to keep paying for without benefit. however the confusing split of the services support facilities seem to alienate the possibility of doing it without calling off the number itself. has anyone else found a similar issue in their experiences that has a happy useful ending?  I suffer extreme anxiety and can never be understood what i try to highlight as what i need and why, when on a phoneline and so an email/ live chat solution is much preferred if anyone has found a way.

Thanks, 

Lee

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Dave606
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Message 2 of 8
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Re: help me stop contract

Pretty sure you can authorise someone to speak to Virgin on the phone on your behalf if you inform Virgin of your anxiety issues.  As my partner is the same and I speak for her on the phone all the time once she gives the relevant company permission for me to deal with them on her behalf.

 

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zeradin
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Re: help me stop contract

bump

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Forum Team (Retired) Mat_H
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Re: help me stop contract

Hi Zeradin,

 

Sorry I missed this post!

 

Thanks for posting to the forums Smiley Happy

 

I want to help you get to the bottom of this. Can you please PM me your full name, number and 3 characters of your password so I can let you know what type of contract you have?

 

You can do this by clicking on the image of my face and selecting the send me a message button.

 

Send this over as soon as you can Smiley Happy Looking forward to speaking with you.

 

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Message 5 of 8
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Re: help me stop contract

Hi Zeradin,

 

How are you getting on with this? Please let me know if you need anything at all from me Smiley Happy

 

Thanks,

 

Mat
 


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zeradin
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Message 6 of 8
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Re: help me stop contract

still looking for answers atm Smiley Tongue
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Forum Team (Retired) Mat_H
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Message 7 of 8
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Re: help me stop contract

Have you made any progress with this Zeradin?


The issue here is around data protection. Is the account under your name?


Let me know as soon as you can.

 

Thanks,


Mat


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zeradin
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Re: help me stop contract

yes it is in my name

its linked to my home package

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