Menu
Reply
  • 1
  • 0
  • 0
paul-coxy
Just joined
354 Views
Message 1 of 7
Flag for a moderator

going on holiday

what do i have to do to use my mobile data abroad

0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
337 Views
Message 2 of 7
Flag for a moderator

Re: going on holiday

Hi paul-coxy,

if you wish to use mobile data abroad within the EU you need to buy a Travel Pass.

Information can be found here: http://store.virginmedia.com/discover/mobile/using-your-mobile/abroad.html

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 3
  • 0
  • 0
blonks
Joining in
270 Views
Message 3 of 7
Flag for a moderator

Re: going on holiday

Is the travel pass data only used when abroad i.e. does the phone use regular tariff data in the UK, then start using the Travel pass data when registered with the carrier abroad, or does the phone start using the pass data as soon as its activated in the UK?

 

thanks 

0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
266 Views
Message 4 of 7
Flag for a moderator

Re: going on holiday

Hi blonks,

 the EU Travel Pass will not activate in the UK.

It can only be activated abroad.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 3
  • 0
  • 0
blonks
Joining in
262 Views
Message 5 of 7
Flag for a moderator

Re: going on holiday

Thanks for the quick reply. So, can you purchase in advance then it activates abroad, or do you have to send the text to purchase it when abroad?

0 Kudos
Reply
  • 3.81K
  • 894
  • 1.7K
Superuser
Superuser
253 Views
Message 6 of 7
Flag for a moderator

Re: going on holiday

Hi blonks,

you have to send the text to purchase once you are abroad.

Before you go though ensure that "Roaming" is enabled in your account and "International call barring" is off.

You might also need to enable data roaming on your device.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 3
  • 0
  • 0
blonks
Joining in
249 Views
Message 7 of 7
Flag for a moderator

Re: going on holiday

Excellent, thanks again. 

0 Kudos
Reply