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freestyle contract

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I wanted to upgrade my phone on my freestyle package and leave my tariff as thats ok .But i am being informed by call centre in Philippines this is not possible as i would have to take out new  contracts on both phone and tariff . yet i was in virgin media shop yesterday and said this is absolutley fine  . so what is the real answer ??

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Superuser
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Registered: ‎28-11-2015
Message 2 of 2 (168 Views)
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confirmed by boaby69
2 weeks ago

Re: freestyle contract

Hi boaby69,

 

in this instance the advisor in the call centre was correct. You have to take out a new tariff alongside a new loan agreement.

 

AlexKid :-)

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Superuser
  • 3.74K
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  • 1.66K
Registered: ‎28-11-2015
Message 2 of 2 (169 Views)
Helpful Answer
confirmed by boaby69
2 weeks ago

Re: freestyle contract

Hi boaby69,

 

in this instance the advisor in the call centre was correct. You have to take out a new tariff alongside a new loan agreement.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.