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colinfriend
On our wavelength
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Message 1 of 11
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data usage

I have   unlimited   data  on my mobile sim,       yet the other day when  virgin  broadband went down  I put my mobile sim card into my dongle  to   carry on surfing the web on my laptop,  now  out of curiosity  I have just  logged on to  see my usage,   and   it says  5.03mb   used  and 1018.97mb  remaining,  so why ? if I have unlimited dater   does   it state   my remainder ?

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teabag
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Message 11 of 11
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Re: data usage

For the airtime allowances, if you click on "details" just below it - it will list as 1200 mins + unlimited Virgin to Virgin minutes.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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colinfriend
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Message 2 of 11
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Re: data usage

sorry data not dater
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colinfriend
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Message 3 of 11
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Re: data usage

just checked again      the log has been updated     850mb  remaining  173mb   used  !!!!!!

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backtothefuture
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Message 4 of 11
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Re: data usage

Does your online account show that the sim is actually an 'Unlimited Data' one ? - I'm just wondering if they have put you on the wrong tariff.

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colinfriend
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Message 5 of 11
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Re: data usage

I shall  be ringing them tomorrow,   I have just checked my allowance  and it is set at 1 gb   Which is very odd,   I have never used   my data allowance before,   but  I am certain  that   when I   looked at it in the past    it said unlimited    but  I might be wrong

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backtothefuture
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Message 6 of 11
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Re: data usage

Hopefully they will be able to sort this out with you.

Please let us know how you get on with it.
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colinfriend
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Message 7 of 11
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Re: data usage

they say   it was always  set at 1 kb     as   stated   it must be because I've never used it until now   and not  noticed the   allowance  cheers  

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backtothefuture
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Message 8 of 11
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Re: data usage

OK, so it was supposed to be a 1GB allowance (rather than unlimited) ?  At least you have got it clarified now.

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colinfriend
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Message 9 of 11
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Re: data usage

so THEY   say  I've  got no way of  checking   if it was   right or wrong   previously !!!!!

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colinfriend
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Message 10 of 11
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Re: data usage

and here's another   contradiction,    my  calls   are  listed in my tariff as 1200  mins,    but when I look at   my    remaining    on the graph  it  says   unlimited,   very odd,    see    pictures  >>>>>>>>>tariff ,,.PNGmy tariff.PNG    

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