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Registered: ‎22-12-2014
Message 1 of 2 (49 Views)

constant premium text re-credits

Hi

My phone bill is a constant flurry of being charged for a non-existent premium text and then being refunded for that text.  The text charges seem to come in faster than the refunds like so:

Day 1

Premium text 34778347328 Not included - £0.15
Premium text re-credit 34778347328 Not included - Cr £0.15
Premium text 34778347328 Not included - £0.15
Premium text re-credit 34778347328 Not included - Cr £0.15

Day 2

Premium text re-credit 2886638 Not included - Cr £0.15
Premium text 2886638 Not included - £0.15
Premium text 2886638 Not included - £0.15
Premium text re-credit 2886638 Not included - Cr £0.15
Premium text 2886638 Not included - £0.15
Premium text re-credit 2886638 Not included - Cr £0.15
Premium text 2886638 Not included - £0.15
Premium text re-credit 2886638 Not included - Cr £0.15

Unfortunately in the inability to clear my account I am now being charged in excess of my standard monthly bill for about 7 of these texts.  Each month the problem re-occurs.  Is there anyway I can stop this relentless error?

Thank you in advance

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Registered: ‎07-04-2015
Message 2 of 2 (24 Views)

Re: constant premium text re-credits

Hi AsparagusTips,

Thanks for your post on the Forum. I'm sorry to hear that there's been an on-going error causing charges on your account. Looking at the charges and credits you've posted here, all the charges have been credited back. Has this been resolved for you since your post?

If you would like for me to look into this, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


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