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Marniecotten
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complaint

Having given the full months notice I cancelled my mobile account in October as I am no longer in the uk. However to retain the number I was offered a sim only 5 a month contract. At the end of November 78 was deducted from my bank account - I called and was told I would receive a full refund of this money and the account would transfer to 5 a month. In December no refund arrived in fact the account showed another 50 owing. I cancelled the direct debit and said I was now entitled to two months refund. In January another bill had accumulated and the person on the phone said she could only permit one 35 refund. I now have a further bill accumulated with roaming charges even though my phone does not make or receive calls!!! How can I get the promised refund and requested tarrif - every one I speak to gives me a different story and whatever they promise does not get done!! I asked to deal in writing and they said NO! I cant find the complaints form either. 

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Superuser
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Re: complaint

Hi Marniecotten,

 

after cancelling your contract, I don't understand why you didn't just retain the mobile number on a Pay As You Go SIM if you weren't planning on using a monthly tariff.

However here is a guide to Virgin's complaints procedure: Consumer Complaints

You can write to them at:

Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

AlexKid :-)

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