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riz1
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cant log in

cant log in been having probs for onths

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riz1
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log in

cant log in to my account been having this problem for months, when i call them , i cant understand their accent, eventuially i anage and the same next month , cant log in , i write in block capitals user name and password , and when they text me the no never works 

 

[MOD EDIT: posts merged to keep conversation to one place]

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Re: cant log in

Hi riz1,

Welcome to the Community Forum, I'm sorry that you are having problems logging in. Apologies as well for the delay in responding to your post.

I've reset this on the main server for you now.

You don't say if you are trying to access My Account online via a browser or on the My Account app, but this should work for you now.

For the app: http://m.virginmedia.com/account

To log in via a web browser: https://mobile.virginmedia.com/ecare/login

If this still doesn't work for you, please try resetting your password on the web browser link above and retry.

Please let me know how this goes for you.

Kind regards,

 


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Re: log in

Hi riz1,

 

I'm just checking back with you to see if you are able to log in to your account now.

Please let me know.

 

Thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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