I called to discuss cancelation of my 30 day rolling sim on 15th august 2016. An email was sent to notify me about leaving virgin media. I called on 10th September 2016 to verify if my account will be closing this coming week, to my surprise i was told that there is no not of cancellation on the account. I'm extremely dissatisfied as I had faith that Virgins cancellation team would deal with it properly. I found that the lady on the phone was of no use as she didn't have a clear understanding or answer as to my request hadn't been fulfilled. This matter is an error on Virgin Media's part.
In my experience on trying to resolve problems speaking with virgin call Centre staff I've come to the conclusion it's impossible for them to help you as none off them has a clue what they're talking about themselves that's if you're lucky enough to get connected to one you can actually understand good luck