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sg3
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can't login to mobile account or top up - Frustrated.

I needed to login to my mobile account this morning to top up my account. I'd forgotten to do so and my data bundle didn't renew as a result.

But as usual I can't log into the mobile site. I constantly get password is incorrect -although I know it is not and I try all variations of it to be sure. I ring up and password is accepted on phone but customer rep can't top up my account for some reason. Tells me to try online in a few hours. I try a few hours later to login but I STILL can't. It won't even let me reset the password - site just crashes. I ring again - again password is accepted on phone but rep still can't top up my phone. Tells me I have to buy a voucher to top up - not exactly convenient. and what if the voucher doesn't work either?

 

This would not be so frustrating if it didn't happen EVERY single time I try to login to the Virgin mobile site - and it has been like this for years!

I can't top up or check payment cards if I CAN'T even login to the site in the first place. VERY, VERY frustrating.

I've stuck with my Virgin SIM for a long time as it's cheap but am very close to giving it up and going to another company.

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Su123
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Re: can't login to mobile account or top up - Frustrated.

I had the same problem when using my iPad and safari , to solve this I had to download google chrome .

now I can login.

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Forum Team (Retired) Mat_H
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Re: can't login to mobile account or top up - Frustrated.

Hi SG3,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had issues when trying to log in to your Virgin Mobile account. I want to get this all sorted for you.

 

Can you let me know what browser you're using? We'd suggest trying a few such as Internet Explorer, Chrome, Firefox, Safari.

 

Let me know how you get on with this.


Thanks.

Mat


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Forum Team (Retired) Mat_H
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Re: can't login to mobile account or top up - Frustrated.

 Hi SG3,


Are you still having issues logging into your account?

 

Let me know if there's anything I can do to help.

 

Thanks,

Mat


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