Menu
Reply
  • 6
  • 0
  • 0
vaalhalla1944
Joining in
317 Views
Message 1 of 7
Flag for a moderator

being charged for unknown picture messages

Why do I keep being charged for unknown picture messages  I don't even know how to send a picture message

How can I stop these messages

0 Kudos
  • 4.44K
  • 139
  • 333
Moderator
Moderator
304 Views
Message 2 of 7
Flag for a moderator

Re: being charged for unknown picture messages

Hi vaalhalla1944,

 

Sorry to hear your experiencing unknown picture message charges.

 

You've already posted this query here which I have answered for you.

 

if we could keep the conversation in one place to save any confusion.

 

Take care.

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 6
  • 0
  • 0
vaalhalla1944
Joining in
287 Views
Message 3 of 7
Flag for a moderator

Re: being charged for unknown picture messages

You never answered my question how can i stop these messages when i don't know where they came from and you have got no idea
0 Kudos
  • 4.84K
  • 215
  • 440
Forum Team
Forum Team
277 Views
Message 4 of 7
Flag for a moderator

Re: being charged for unknown picture messages

Hi vaalhalla1944,

 

Thanks for your response.

 

You can't stop these messages if they're being sent from your phone. I can see on your other post here you sent a text to your friend.

 

This doesn't have to contain a picture. If you use emoticons then this it's possible you were charged for this. If you're not sure what an emoticon is please see here for an explanation.

 

If you want to make certain you're being charged correctly please contact the billing team on 789 from a Virgin Mobile handset of 0345 6000 789 from any other phone.

 

Hope this information helps. Please let me know if there's anything else I can help with.

 

Thanks


Rich
Forum Team
0 Kudos
  • 2.18K
  • 242
  • 567
teabag
Problem sorter
268 Views
Message 5 of 7
Flag for a moderator

Re: being charged for unknown picture messages

The one thing I notice here, is that on Vaalhalla 1944 other post she says the texts are costing 15p each, if these texts were being classed as a MMS, the cost would be 40p each???

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
0 Kudos
  • 4.84K
  • 215
  • 440
Forum Team
Forum Team
260 Views
Message 6 of 7
Flag for a moderator

Re: being charged for unknown picture messages

Hi teabag,

 

Good spot. I've edited the post to avoid confusion.

 

Thanks


Rich
Forum Team
0 Kudos
  • 6
  • 0
  • 0
vaalhalla1944
Joining in
193 Views
Message 7 of 7
Flag for a moderator

Re: being charged for unknown picture messages

Its one of virginmedia's little cons I advise any one from using their TEXT MESSAGES and sign into facebook messages instead Its free

0 Kudos