Managing Your Account - Mobile
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Forum Posts

Unable to make changes to my finance agreement

Hi,I am able to log in to both of my handset finance agreements, but when I try to navigate to make changes ie address and update bank details I keep getting the error message 'no healthy upstream'.  The only other option that is given is to call 789...

Promise to pay

I made a promise to pay yesterday for 13th February and today I receive a text my services are about to be restricted until I pay?iv have enough of virgin if they cut my service I won’t pay 1p ever again.the only number I can find is a automated paym...

vander18 by On our wavelength
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Argghhh VM / O2 loop of confusion

I need assistance with this - i can't see who my handset contract sits with. O2 are doing my billing but hey cant help with my handset - please point me in the right direction, i have multiple bills inc. VM Broadband / TV where there is 0 visibility ...

Woodsman by Joining in
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  • 1 replies
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Resolved! Can't access my Virgin Mobile credit agreement

Hi, my mobile contract has moved over to 02 however I am still paying the handset loan to virgin. I can't access my Virgin Mobile credit agreement to see how long is left on the repayments. I need a credit agreement number and a security key. Thank y...