In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi. Can one of the support staff message me to send out a reminder for the login details for my virgin mobile device credit agreement? Thanks
I would like to settle my agreement too. How can i do this?
HiIn common with many on here I have all the details needed to access a handset agreement, but can't. I am being charged monthly and believe it is incorrect.Please contact me to supply the required details. Previous posts (as replies on other members...
Any advice? Being bounced between o2 and virgin since they transferred me to o2 last year. Just noticed last month have been paying both 02 and virgin monthly for sim only? Someone somewhere didn't transfer my mobile account properly. Both com...
I haven't logged in to my account (I think at all) yet and I received a bill on March 6th, when I go to log in it says password incorrect. I figured maybe they had different password rules to my usual one, so I went to reset my password and it says e...
Reaching out for answers and to vent my anger and frustration with Virgin Media and O2. Could anyone please send me details of complaints addresses and how to challenge incorrect and unfair impact on my credit file from both sides as each is blaming ...
My package was changed a couple months ago. The guy insisted I had a 02 sim even though I told him I didn't want it, as I'd never had one before. He said it was free! So I reluctantly had one (still in the package) Now I keep getting texts from 02 s...
Hi, I am having the same issue and can't find anything in my emails. Please can I be invited to a private chat to get my security key? I just want to look at my credit agreement. [MOD EDIT: Post split to create own thread]
How do I find the security key for my mobile agreement
I'm trying to access My O2 to view my mobile account details.I originally received the invite email to create my linked Virgin Media O2 ID in December. I followed the process and was given an @o2.co.uk email address.When I click the "Sign in with a ...
