In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Just purchased a new phone & contract and when I go to sign in to view my account it says I need to verify my email and that they’ve sent me an email link. I haven’t the verification email so cannot access account. I have tried multiple times. I kn...
I cannot find my security key and I need to look in to my credit agreement, could someone help please!
Hi, I recently ordered a phone from Virgin and haven't had any information to say the order is on its way or if the order went through I am a new customer and when I try set up on the app to track my order it doesn't let me log in. Please could you h...
I have an old blueyonder email account. Since getting a new phone I’ve been unable to send/receive emails as I cannot remember the password. How do I get a password reset on this account?thanks.
Hi sorry i’m also experiencing this problem. There’s been no emails and no tracking details about my new phone that’s meant to be delivered today. I also can’t start up an account because I have not received a welcome email.
I’ve got 3 phones with Virgin all out of contract for a long time. When I was notified of the first phone changeover I tried to reduce the data (it’s a child’s phone with 15gb). This wasn’t possible as the account was “soft locked”. I’m now able to ...
I was told 3 times I would keep my oomph sim during the offer of my new deal. I've just found out it's not included. This was the reason I agreed to my new tariff/deal. What should I do? I am within the cooling off period, but as I thought the new O...
I need to order a new sim.I can’t find any way to order a replacement sim without calling anyone. I can’t call about one without a sim. Can someone on this forum get in touch to help in another way?
Hello,I made a purchase for a monthly phone contract and I should've recieved an email but I haven't. Anyone able to help?Jordan
Hello please could I be sent a replacement sim card? Ive lost my phone so cannot call the contact numbers.
