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Forum Posts

Paying Off My Virgin Handset Early

I would like to pay off my Virgin Mobile contract, but am struggling to do so. I can log into my Credit Agreement and see my remaining balance, but every link I click and every phone number I call, does not allow me to contact someone who can help me...

Connect App on iPhone = Waste of Time

Despite doing everything suggested in various forums I have come to the conclusion that this app is just wasting storage space. Virgin Media should do a thorough check of apps before release. "This seems to be a minority of users etc." reminds me of ...

dhairbus by Dialled in
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  • 15 replies
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Credit agreement

Hi, I’m still being billed for my phone I purchased through Virgin a few years ago which I’m sure has been paid off. I can’t find any emails relating to my agreement and have spent all day being passed from Virgin to 02 can anyone help ? 

Gem1394 by Joining in
  • 61 Views
  • 1 replies
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Can’t log into new account after moving

I’ve recently moved house and it coincided with getting a new deal with VM. I now have a new contract with a new account number etc. When I try to log in, it just goes back to my old account. I have tried registering my new account but says we have f...

Can’t log into myvirginmedia

I can’t log into my virgin media account to view my eBill for my iPhone 14. When I try to recover my email, it says I need my area reference. But I don’t know it and I can’t view previous bills to find out because I can’t log in. Does anyone know wha...

Credit agreement

Hi I’m trying to pay my outstanding balance on my credit agreement but I’m not getting anywhere. I can’t pay online and every time I call, I get passed around and cut off! I just want to pay what I owe please

Handset credit agreement

 I am trying to find out the outstanding balance (if there is one) on the credit agreement for my pay-monthly handset.  I need the agreement number but have not been able to find it either on paper or electronically.  O2 tell me that this is a matter...

SpeedyC by Joining in
  • 110 Views
  • 3 replies
  • 0 kudos