In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, In March 2020, I was the subject of identity fraud where someone took a contract and a hand set out in my name. The person clearly did not have my all details correct as my first name was spelt wrong. However, I contacted Virgin and they sent me ...
Hi, Last November Virgin registered my LPOA for my mother, and we requested opt out of all marketing messages. Virgin are still texting and calling her mobile number. It is no longer appropriate for Virgin to contact my mother directly at all, not ev...
Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can you please do the same for me? I...
A Big Kudos and Thank You to all the Good People at Virgin Mobile and Virgin Media Broadband. Over a couple of broadband contract terms I have enjoyed an excellent product from VM. Stable and secure.There have been hiccups and even a “puzzlement” alo...
Hi, I made a complaint a few months ago as I upgraded my phone and was told I would receive the value of my old handset to pay off the existing contract, this didn't happen and I didn't even receive an email from your 3rd party company with an offer,...
I recently started my Virgin Media account and it says I need to request a verification email which I have tried multiple times to send and resend, yet I have received nothing. Is there another way I can verify?
Can someone in admin help?Two of my numbers were migrated to O2 on 9th July.One went through overnight on same sim. The other one required a new 02 sim which I received and is now in my phone and operating on O2 network.Both numbers have been set up ...
Why isn't my mobile sim connecting to the virgin connect app.
Credit report now in tatters after virgin messed up somewhere and reported a missed payment....this needs sorting ASAP and credit report amending Unacceptable conduct by virgin with this , never had a problem with DD and nothing changed on my end of ...
I have been with Virgin for a few weeks but have not been able to logon to my online "My mobile" account.When I try using my email address and passwordI get the message shown below.However I do not receive any verify email (I have checked spam/junk f...
