In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I pay my mobile bill in two parts like every one else, but since the merger with 02, one is taken by 02 and the other by Virgin! Very confusing!
Hi all.Apologies in advance for a long post.I'm asking this question here as I'm not sure I can face another round of frustration with Customer Services on the phone - apart from each call generally being like trying to get blood out of a stone, they...
Having hell on earth with virgin mobile, day my virgin mobile acc moved to 02, I received a scam call they new I was moving to 02 and offered me a 6.99 unlimited data and calls plan sim only (my account daughter has the handset) I gave them very limi...
Can I cancel My O2 mobile contract without affecting my VM Contract.Coming to end of 18mth O2 contract as part of Volt. Have renegotiated my VM contract to:- Volt Gig1 broadband, Maxit TV and Anytime Chatter phone.No longer need mobile.
Virgin media will not let me create an account.I received the welcome email from virgin media yesterday containing my account number,but whenever I try to create an account using my account number and email address I keep getting the same following i...
I had 2 cancellation and to my condition I was told the install will take I’m been left with 5 weeks without a broadband connection this has severe effect due to care workers who have been helping virgin have promised a dongle and have not received i...
HiI have a broadband/phone/tv package along with a separate virgin mobile plan.I just changed my package and got a o2 sim plan instead, Virgin will send a new o2 SIM card in post and when I insert it I gather my number will then be ported on the day....
One of your Executive Complaint Team Members concerns me. His name is James. I'm concerned about his ability to do his job. I've had issues for 9 months now with Virgin Mobile. His conduct during my complaint process to 'come to a resolution' was mos...
hi, when i try to log into MyVirginMedia app account on my phone for my broadband, it wont let me log in as i have the incorrect password any advice on what to do. It comes up with a screen saying Contact us, you cant reset your password online right...
hiya recently change package which did include my daughters sim.Now it doesnt so we picked a new package for her sim only and went through a credit check .I told the person at other i end we wanted to use the same bank acct that we have used for 15 y...
