In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, so I am having an issue and have tried to sort it out on 3 separate phone calls but they were unable to help.I agreed a new contract with virgin media after my previous 18 month contract finished, no problems there. The problem has started where ...
I have lost the details for my Virgin Mobile credit agreement, would it be possible for them to be re-sent via private message please?
Hello, I am not using my Virgin Mobile account and I have been wanting to close it for a while but I'm not sure how to do it. I got an email recently saying I am getting moved to an O2 account on 13th August and I would like to get the account closed...
how you obtain confirmation of your account being closed and when?please could virgin media respond to this question
Help I think my head is going to explode - Virgin have changed my family plan over to O2 and its madness - my bills have rocketed for the 5 family phones i pay for - logging on to O2 is hours of horrific torture - Virgin had a simple family format th...
It won't let me register a account even though I've got broadband and been paying bills
I have joined virgin mobile 2 days ago and unfortunately on my first call to sign up it turns out that the people i talked to miss spelt my email address and the link they sent me doesn't work. I am able to see what i am using on the virgin app. I h...
Hi, I ordered a phone today online via Live chat, the reason being my current contract is ending soon and I have smashed my phone and it is unusable, I looked everywhere even with my current provider but Virgin was the cheapest by far for an iPhone 1...
Why can't I access my Virgin Mobile account online? It's been about a month now, and I've had two webchats and three phone calls, and have been told (3 times) that I should be able to access it in "3 to 5 days". CEO has also ignored me to date.... ...
On two occasions I have tried to purchase two iPhone 14 pro max only to be told the back office would call me back! This has been going on over a week and 6 phone calls to you!still no contact from your back office! shocking customer service!
