In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
HelloI've been trying to set up my account to I can pay my mobile bill, but when I try to register it says my account number is not recognized. I've seen several other posts concerning the same issue, but haven't been able to fix it myself. Please he...
Hi I can't find the security key as we set the account up February 21 and cannot get in
Hi All, Need to know how i can get a replacement sim processed as I cant get through on the phone
I recently changed my package and was told I was getting an O2 Sim card included in the package despite me saying I didn't need or want it. So far I've been charged £21 and I've been told I'm getting charged another £25 next month!I repeatedly asked ...
hi I cannot find the email with my security key on for one of my devices, can this be resent to me?
Hi! I’ve lost the number of my contact and the security code as well. How can I get them sent to me again? Thank you.
My mobile contract has ended however Virgin have taken 2 more payments
I have received my first O2 bill and have been charged twice !Ipay for ultimate oomph an the sim part separately. The first bill from O2 has a charge for my air Time and the a purchase of the same amount doubling the bill. I can't see any bolt ons re...
Why child safe isn't work. It's still "Sorry the changes you made were not saved, please try again", fix it please
Hi all, I recently tried to access my credit agreement to see how much I have left to pay on my handset but at some point during the agreement I have changed the bank account I have. Therefore I no longer have the last 4 digits of the account this wa...
