In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Well thats me finished with VM mobile. I will be changing provider next week, what a shambles this company has become
There is a default that flags on my credit report.I have an offer accepted for a house and this default stops me from getting a mortgage. I called your customer service team and provided all the details above. After investigating they said that that ...
I Just started a new contract on Wednesday and i have only received one email with the pre-contract documents, I have not received any of the others that have the security key on etc. so i am unable to sign my credit agreement.
For the 2nd month in a row I haven’t had my monthly credit applied to my account. I phone up last month and spent over an hour trying to get thru for them to say yes we will fix this , don’t worry. You can imagine how I feel after opening this months...
What do I need to do to request historic itemised bills please from Sep 2019-2020? Thanks
Hi. I have also lost my credit agreement security key for my mobile phone so cannot access it. Would you help me too please? Kind regards
I originally had a VM account with 3 VM mobiles in the home. I also had an o2 account with my wifes's mobile.My 3 VM mobiles got switched to 02 and updated to a 10GB data allowance. My wife's phone (already with O2) also got an update to 10GB.Today t...
Hi,I have lost my email containing my credit agreement number and security key, and am unable to log into my freestyle account to manage my contract.Thanks
A few years ago when renegotiating our package (landline, TV, broadband) we were sold a new one that included a mobile phone sim for Virgin Mobile which we didn't want and never used. That package expired early in 2023 and when I negotiated a new one...
I noticed on a recent credit report that 02/virgin have reactivated my dormant mobile account for a sim i cancelled at the beginning of the year?HeLP
