In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I was sent a Hub 5 in the post, hub is activated & it is working well.My single wifi pod no longer works though & in the connect app it says it is offline.The pod was working fine with the Hub 3 I had before.Does the pod need pairing with the new...
I have 3 mobile numbers on a single Virgin Mobile contract used by various members of my household which I was happily managing in my VirginMobile App for years. After migrating to O2 I now can only see 1 number associated with my handset but can't s...
Received a letter demanding an £18 payment today for O2. My mobile was included with the oomph bundle and I don't even use this number/account. I've seen this issue reported a few times but there doesn't seem to be a clear solution of who to contact ...
Hi there, I cannot find the security key for my credit agreement for my handset. I wanted to log in to potentially pay off early however I cannot without this key. Whenever you press the find out where you can find them button the page does not seem ...
hi, since airtime has gone to O2, i am still paying £42/month for my phone credit agreement. i have had phone about 2 years, i think, and yet cedit amount still owed is over £900. i cant find info on agreement and dont know security key or have old e...
Good afternoon Account number: removed ( handset phone) I'm writing because a missed payment from virgin media today 6 November 2023. A year 3 months later. I am currerently in the process of my mortgage application. These has affected my mortg...
Hi, not sure whats going on but have received an email from O2 saying need to set up a direct debit for what was my Virgin Sim. On my package the Virgin Mobile bill for the last 5 months has been £0 zero, nothing to pay.Then why have i received an em...
Hi I am trying to find my security key to access my credit agreement with virgin but I can't seem to find the email at all when searching for "Your security key" In the subject line or anything so I was wondering if you can resend this to my email th...
Hi I was just wondering if anyone has had similar issues when trying to upgrade an old Virgin Mobile early bird contract? I was led to believe that providing I upgraded with less than 12 months of my contract remaining the early bird ‘deal’ would ef...
Have tried several times to change my password but always says that I haven’t met requirements even though i have tried multiple attempts within the guidelines. Need access to my account so would like this sorted. Please can a human help me, and chan...
