In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
So two weeks ago I placed an order to add an O2 sim to my existing deal as my old contract with Vodafone is coming to an end and since that date I have had no further notifications since then. I decided to call up this afternoon only to find out ther...
Just renewed for £50 on the 1gig + sim deal. Thought it was pretty good because the 1gig is £45 which is technically what we're paying now and the sim is £5. But they mentioned a 14 day cancellation period and I was wandering if cancelling would refl...
Hi my payment has bounced today but I can't seem to find were to make a manual payment for my sons ipad device as the sim has switched to 02.
I have contacted Virgin Media regarding an incorrect missed payment on my credit file, which is affecting my remortgage this time around. I was given an email address- creditfileamendments@virginmedia.co.uk to email my situation. I was told this woul...
I managed to miss the disconnection notices regarding my late wife's mobile phone service. I'm stuck being unable to access her account online, because they've disconnected it, and bluntly I struggle to talk about her passing at the best of times, n...
Hi. I've lost my credit agreement key and cannot find the email that it was contained in (probably deleted by accident). How can I get to log into by credit agreement without it? Many thanks.
Virgin, you send me a ‘free’ sim I never asked for, I never wanted, I never used.I get a bill from 02 for £18. I’m thinking wth. I get nowhere on the call lines. Unhelpful. I can’t remember being this annoyed about anything for how long…You passed my...
Hi I am trying to login to my credit agreement for my handset but I have lost the email with the account details and security key
I’ve not received one bit of information over emails! Not received welcome email or anything like that now received my virgin box but still no emails about account id like access now or even to receive it by post!!
Hello!I'd like to register my virgin media account, but I didn't receive the welcome email.
