In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I've been applying for my remortage and I've had a default pop up. It was £20 for VM finance.This was a mistake made by VM when a while ago something happend with the direct debit and I had late payment notices go to my parents address. I called mult...
Is there an easy way to find out how long and much is left on my virgin phone ?o2 won’t deal with it and virgin have removed anywhere to check it I’ve got 4 mobiles to check thanks
Hi, can anyone assist me please? I have a Tablet with Virgin Media and the payment was supposed to be taken out this morning. Unfortunately my Boss paid my wages in late so the D/D wasn't successfully taken. I have been trying to get it sorted all mo...
Hi all,On June 25th last year I signed up for a new 'Big Volt bundle' broadband deal with Virgin, including an O2 sim card.Unfortunately, there were some issues delivering this SIM card and a second one had to be sent out on the 14th of July. This ar...
In July 2023 I signed up for the £83 a month contract which was meant to include: Gig1 Fibre Broadband, 230+ channels inc. Sky channels, Netflix AND an unlimited O2 sim. Despite this, I have been charged for my O2 sim separately each month even thoug...
Thank you, I now have a bad credit mark thanks to this ridiculous farce, was forced to have a virgin mobile sim as part of the bundle price 3 years ago, I never used it in all that time, certainly haven't used it since the switch, was told 'oh you do...
Hi, I paid bill early via card & account is in credit…is it true that my DD will still be taken?…I was under the impression if no money was due the DD would not be attempted?
I have lost my security key for my free style accounts. How do I go about getting a new code.
Since VM has now moved to O2, will the direct debit details move to O2 as well?as when I look at the O2 app I see a bill for X amount and a due date but no direct debit details only a “pay bill” option ?but the paperwork from VM suggests there was no...
I moved home and signed up again later however my WiFi is weak and need boosters however to sort this I need to use the connect app.The problem is, my account is closed on the email address as that is the same as previous account .I just been pods ! ...
