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f1roborbob
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activate new Virgin Mobile SIM

My iphone was working fine but Virgin said I needed a new Sim card (I think to get 4G) which I have received today.  To activate it I need to go to my virgin mobile account - but the login won't work at the moment.  After unlocking the new SIM, which you need to do before activating it, my old one will not work - so at the moment I do not have a working phone. There is a phone number but as sim does not work, cant use it.  How am I supposed to get the SIM activated? Virgin staff please tell me.

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Superuser
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Re: activate new Virgin Mobile SIM

Hi f1roborbob,

 

perhaps you could use another phone to call Virgin Mobile customer services: 0345 6000 789 (standard rate call) and ask them to activate your new SIM for you.

 

AlexKid :-)

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Superuser
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Re: activate new Virgin Mobile SIM

Hi f1roborbob,

 

perhaps you could use another phone to call Virgin Mobile customer services: 0345 6000 789 (standard rate call) and ask them to activate your new SIM for you.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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f1roborbob
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Re: activate new Virgin Mobile SIM

Yep, took your advice, took a little while but helpful and when completed, they rang phone to make sure all ok