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Charlie64
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Wrong Direct Debit details

Just spoken to my daughter who informed me that MY bill for MY phone has been paid by Her account. How in the hell can MY details be confused with my daughters details???. I'm completely baffled as to how this can happen. Security issue much?...

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Forum Team (Retired) Mat_H
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Re: Wrong Direct Debit details

Hi Charlie64,

 

Welcome to the forums Smiley Happy

 

I'm really sorry to hear that this happened. We want to get to the bottom of this for you. Give us a call on 789 or 0345 6000 789 and we'll be sure to get this sorted.

 

The team will be able to find out exactly what's happened.


Let me know how you get on.


Thanks,

Mat


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