• 84
  • 3
  • 14
Up to speed
Message 1 of 3
Flag for a moderator

Why is the mobile online account so variable?

Virgin Mobile online accounts are up down up down, and today 15/6 it is down.

I can get into virginmedia account but trying to get into my mobile account from there is impossible.

Indeed, I cite the virgin websites up there as worst to use. You cant actually do anything online. Not even complain!

You have to call or write.

Please can it be sorted out?

0 Kudos
  • 1.58K
  • 101
  • 270
Message 2 of 3
Flag for a moderator

Re: Why is the mobile online account so variable?

Just saw your comment on another thread, so I looked for your post (didn't see it when it was posted - I can only think I used "mark forum as read" at the same time you clicked "post").


Are you struggling to get into the account page from your handset, your PC, or both?


Have you been in touch with the team very recently and had something changed on your account - allowance balance, address details, tariff, account credit - anything?

0 Kudos
  • 4.44K
  • 139
  • 333
Message 3 of 3
Flag for a moderator

Re: Why is the mobile online account so variable?

Hi off_switch,


Sorry to hear your experiencing issues with your account online.


There's no issues reported at the moment with our Mobile site.


I've just tested logging in myself and I seem to be able to get in and out ok.


Are you still experiencing issues with this? You can click here which will take you to the login page and see if its ok for you now.


Let us know if you need any assistance.


Many thanks

Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

0 Kudos