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Beekey22
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Why haven't I received my Mobile order when it was due today

Hi 

i was told I would receive my Virgin media order today 8/6/2015 and I was given a tracking number and it won't work on the yodel website I am quite concerned and would like to know where my order is .

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Beekey22
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Re: Why haven't I received my Mobile order when it was due today

Could someone please reply
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Superuser
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Re: Why haven't I received my Mobile order when it was due today


Beekey22 wrote:
Could someone please reply

You aren't the first person to report getting a invalid tracking number. Please give this topic a read over: https://community.virginmedia.com/t5/Manage-Your-Account-Mobile/Yodel/m-p/2843065#M2363

 

Despite the invalid tracking numbers, there appear to be a number things could go wrong. Hopefully it being delivered to the wrong nearby address is not one of those things (as someone in that topic reported happening to them.) It could just end up being delivered later than planned.

 

As the staff member advised in that topic, you'd need to contact VM - you can reach them from all other lines / mobiles (non-VM ones) by calling 0345 600 0789 during the day.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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