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Anne0212
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Why does it take upto 28 days to get extra £50 for phone trade in after claim verified

Utterly absurd that Ive been told its complex to keep track of claims after they have been verified. Therefore its reasonable to take upto 4 weeks to credit account.
If I get my next bill will they accept it may take upto 4 weeks to pay as its difficult to keep track of.
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Dave606
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Re: Why does it take upto 28 days to get extra £50 for phone trade in after claim verified

They will likely say it's more down to the entire transaction and offer is done by a third party partner and that due to working with offer partners the process takes time to complete.

 

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Forum Team
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Re: Why does it take upto 28 days to get extra £50 for phone trade in after claim verified

Hi Anne0212,

Welcome to the Community and thanks for your post on the Forum. Thank you for asking about the current Trade-In offer for October for the S7/S7 Edge. 

Once a customer has purchased their S7/S7 Edge, they go online to virginmedia.recycle.com and trade in an old handset. Once they have sent their handset off and it's been received by our recycle partner (the customer will be updated via email throughout), they go to virginmedia.com/redeem and claim their additional £50 (they’ll need to enter the reference from their trade in and the IMEI of the new Samsung). Even if the traded in handset is worth £0, they can still claim the £50!

Customers can claim their bonus £50 any time up to 45 days after they purchase the S7/S7 Edge and it will be paid within 21 days of validating the claim.

Please give us a call if you would like to take advantage of this offer on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).

Kind regards,

Terri

Virgin Media Forum Team


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