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marlyn
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Why can't I view my April and May bills on my account?

Why can't I view my April and May bills on my account? It only goes up to March 2015.

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Re: Why can't I view my April and May bills on my account?

Hi marlyn,

 

Welcome to the communitySmiley Happy

 

Sorry to hear your bills are not showing for April and May.

 

I'm not currently aware of any issues with viewing your bill online.

 

Are you trying to view your bill via Your Account here.

 

Any more details around this issue you can supply me would be great.

 

Look forward to hearing from you.

 

Many thanks

 

 

 

Stephen_B
Community Moderator

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marlyn
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Re: Why can't I view my April and May bills on my account?

Hi Stephen

No I'm checking my account in the usual place and have just checked again and it's still only showing my bills up to March 2015.

Help!

Marlyn 

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Re: Why can't I view my April and May bills on my account?

Hi Marilyn,

 

Thanks for getting back to meSmiley Happy

 

You mentioned no you get your bills from the usual place. Could you tell me where exactly you are viewing these?

 

Is this query in relation to a Mobile bill.

 

Speak soon.

 

Many thanks 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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marlyn
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Re: Why can't I view my April and May bills on my account?

Stephen,  I phoned Virgin yesterday and apparently there's been a tag put on my account and that's why I can't view my bills past March 2015. I'm going to be sent paper bills until this issue is resolved.

Many thanks for your help

Marlyn 

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Re: Why can't I view my April and May bills on my account?

Hi Marlyn.

 

Glad to hear its being sorted for you.

 

If you need any help in future just let us know.

 

Take care

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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marlyn
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Re: Why can't I view my April and May bills on my account?

Hi Stephen

It's now been more than a month and my account has still not been sorted. Can you please help? 

Many thanks

Marlyn

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Re: Why can't I view my April and May bills on my account?

Hi marlyn,

 

Thanks for getting back to meSmiley Happy

 

Sorry to hear your issue with viewing your bills is still ongoing for you.

 

I would like to get this looked into for you. I will send you a private message (red envelope, top left hand side) to gather some further information.

 

Speak soon,

 

Take care

 

 

 

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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