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handymant100
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Why are virgin mobile technical support so useless?

I'm now on my 6th attempt with tech support to set up my voice mail. Each time, having work through the automated switchboard, listen to the cannned music, you eventually speak to to an operator who can barely grasp the problem. Then having worked their way through their script they cut you off. Is there a direct phone number with an english speaking operator who can own the problem and resolve it?

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Re: Why are virgin mobile technical support so useless?

Hi handymant100

 

Thanks for taking the time to join our Community and post regarding your voicemail issues.

I am sorry to hear of the poor experience you have had in trying to get this fixed.

I would like to take a closer look at this for you, so have sent you a PM with further details.

Look forward to hearing from you.

 

Thanks

Liam_T
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