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tdvfleet
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Why are Whatsapp texts from Canada charged on my mobile bill.

Why are Whatsapp texts from Canada charged on my mobile bill?

All the messages we sent from Canada to UK monbiles were sent using wi-fi connection form the accomodation we were in.

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fatblokefletch
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Re: Why are Whatsapp texts from Canada charged on my mobile bill.

My understanding is that Whats app is free to use, but will use your data tariff, so if you were using wifi, then obviously this will not count, and thus makes sending free.

I would check first to see if wifi was actually being used.

What makes you think the charge originated from whatsapp and not a third party app ?

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J0hn
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Re: Why are Whatsapp texts from Canada charged on my mobile bill.

If you set up Whatsapp correctly there will be no charges for data use, if you'd not....... and it's you that sets it up not Virgin
If your phone is set for auto updates and you failed to switch off Mobil data on the phone then it will possibly charge you for data
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tdvfleet
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Re: Why are Whatsapp texts from Canada charged on my mobile bill.

Thanks for that. No other app in use. I'll query this with Virgin Mobile
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teabag
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Re: Why are Whatsapp texts from Canada charged on my mobile bill.

On the bill, what does it say these charges were for:- internet or texts etc. and what price were they?
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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