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Registered: ‎16-03-2017
Message 1 of 8 (233 Views)

Who to contact to unlock iPhone from virgin

- who do I contact to unlock a payg iPhone from the virgin network.
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Knows their stuff
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Registered: ‎01-06-2013
Message 2 of 8 (212 Views)

Re: Who to contact to unlock iPhone from virgin

If you bought it from Virgin you just need to contact 789

If you bought it elsewhere it may be difficult as a number of posts on here testify

It appears that iPhone bought from anywhere other than Apple lock to the first SIM inserted. 

Where was it bought?

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Message 3 of 8 (189 Views)

Re: Who to contact to unlock iPhone from virgin

Not sure where it was bought, but fairly sure it's locked to virgin. If I contact them on 789 with the IEMI number will they not be able to tell if it was bought from them.

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Superfast
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Registered: ‎22-02-2017
Message 4 of 8 (180 Views)

Re: Who to contact to unlock iPhone from virgin

I would assume that​ if it is currently working with a Virgin SIM it is either locked to them or already unlocked?
If you call 789 from the mobile and can answer their security questions they should be able to help.
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Registered: ‎16-03-2017
Message 5 of 8 (142 Views)

Re: Who to contact to unlock iPhone from virgin

iPhone has been unlocked once, so I've been told, do iphones lock to each new sim after it's inserted.

Why do customer services ie 789 make a charge of £2 before you speak to them, if they are as unhelpful as some people suggest it could be expensive just to find out they can't or won't help me

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Forum Team
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Message 6 of 8 (116 Views)

Re: Who to contact to unlock iPhone from virgin

HI 1414

What's telling you that the handset is locked? If there's a Virgin SIM in the handset you can dial 789 to get through to the team free of charge, if not you can give the team a call on 0345 6000 789 to request that the handset is unlocked. 

We'd love to hear how you get on

Craig


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Message 7 of 8 (83 Views)

Re: Who to contact to unlock iPhone from virgin

We'll Craig got round to contacting the support team today and they were really helpful, am expecting an unlock code in 4 days, thanks for your advice. Turned out to be totally painless.
1414
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Message 8 of 8 (42 Views)

Re: Who to contact to unlock iPhone from virgin

Tried twice now, 1st said no problem wait 10 days or so for code, that was 6 weeks ago, 2nd said IEMI I gave didn't exist and put me thro' to apple automaton , she said I quote " I'll rip that up " then hung up on me. Think I'll just call it a day now and avoid virgin In the future
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