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ger3
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What is the Virgin Media complaints address?

Can someone please supply an address that I can write to as I am sick and tired of hitting a brick wall every time I try to contact the so called Virgin Media / Mobile customer services advisors.

As per my previous posts I cancelled my mobile contract due to virgin not completing their part of the deal - i.e providing me with mobile data.

I have today received an arrears notice saying that I am 2 months behind in payments for a contract that was cancelled on the 30th of November 2016.

I have tried to contact the advised numbers but due to serious hearing issues I rely on my brother to help me with this.

I have had previous replies from advisors online that everything is sorted out and we have also been told told by the cancellation department that everything was sorted out, yet today another threading letter has been received.

Can someone please help

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: Virgin media Harassment

Hi ger3,

 

here you go:

Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

AlexKid :-)

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Superuser
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Re: Virgin media Harassment

Hi ger3,

 

here you go:

Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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ger3
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Re: Virgin media Harassment

Thanks Alexkid
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Clareleonard
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Re: What is the Virgin Media complaints address?

I would like to have this address too - I have spent hours today trying to find out why my mobile phone has been disabled.

 

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J0hn
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Re: What is the Virgin Media complaints address?

Two possible causes for you phone being disabled are:

The direct debit has been cancelled
The bill has not yet been paid and is overdue

There are other reasons buthose are. The most common causes
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fibear
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Re: Virgin media Harassment

dose it work though or is it no longer active ,i just had to pose as new customer to get some actually response, finally did get customer services, took about four hours,couple of web chat and then phone call very long one i went via 0800 so i didnt pay for call good think as the phone part like nearly two hours

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