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emalou
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What do I do about my upgrade

Just got upgrade on phone but don't switch on unless it's telling me it's downloading  do not turn target off

 

 

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J0hn
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Re: What do I do about my upgrade

Ensure its fully charged or on charge, connect to Wi-Fi then don't turn off the phone until complete

Target is your phone, the target phone
If it's downloading now connect to the charger
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emalou
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Re: What do I do about my upgrade

Thank u but I have charged it i uploaded pic could u see it? its been like it all last night and today won't do nothing just blue light and Samsung sign 

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Forum Team
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Re: What do I do about my upgrade

Hi emalou,

Welcome to the Community Forum. I'm sorry to hear that your Samsung phone is not completing the upgrade. The picture that you provided didn't attach properly. 

Is your phone still showing that it's upgrading or has this completed now?

Please let me know if you are still having problems with this. 

Also let me know what model of Samsung you are using and if you've tried to remove the battery to reboot the phone.

 

Thanks,

Terri

Virgin Media Forum Team


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