Welcome to the community, I'm massively sorry to learn about the problems you've experienced lately.
For a customer that's been with us for so long, we'd love to continue providing you with the services that you're after. As we're not able to clear security via the forum our assistance in restricted, but to resolve this matter give our team a call on 789 from any Virgin handset, or 0345 6000 789 from any other and request to pass this onto the credit team to be reviewed.
This will take up to 5 working days to review and a note will be left on the account advising of their decision after looking into all of your details, including your address. If you don't hear back in this time, our team on 789 will be able to check it's progress and let you know what's going on.
Sorry again for the inconvenience this has caused, I'd love to hear how you get on.