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Joyce22
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Voucher redemption error

I have just received my shing new phone complete with in box voucher. Accessed the site to redeem with no problem. Followed the instructions got to the end of the process and received an anauthorised error. Anyone else had a problem redeeming their voucher
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Forum Team
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Re: Voucher redemption error

Hi Joyce22,

I'm sorry that you're having a problem redeeming your voucher. Has this been sorted out for you since your post?

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details so I can check this for you:

  • Full name on the account
  • Mobile number
  • Confirm the make and model of your new handset

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team


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