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lynnbruce
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Virginmedia email from Spain

We closed our account on the 2nd May and virgin keep debiting our bank account.  I now cannot contact virginmedia as they will not accept someone calling from the UK on our behalf and we cannot call the help number from Spain where we now live.  Does anyone know if they have an email helpline account.  I have also tried the web chat which also doesn't work from Spain.  Strange as Virgin have already sent us the overpayment by cheque???

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Superuser
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Re: Virginmedia email from Spain

Hi lynbruce,

 

unfortunately there is no email for Virgin Mobile.

They will need to talk to yourself for this (D.P.A) and clear some security questions.

From abroad their UK support line number is: +447953 967 967

 

AlexKid :-)

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Forum Team
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Re: Virginmedia email from Spain

Hi lynnbruce

Welcome to the community.

I'm sorry to hear you've had some issues cancelling your mobile account with us.

I just wanted to check if you've now been able to get this sorted or if there's any further assistance I can offer?

Many thanks

Mark Y
Forum Team

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