Myself my daughter & son all have this exact problem on out virgin sim only accounts We cant ring Any virgin numbers it says this caller is barred! We can txt virgin numbers BUT were charged 15p each txt as they show us as a premium number! Has anybody suffered the same problem since end of nov? Were occuring charges for something that should be free as we have all got unlimited txts Txts & calls to all the other networks are fine & no charge Can anybody help?
Does any of the numbers start with 074? If so we are aware of this issue and have a team working on this to get this resolved for you ASAP.
We can credit you back any charges you may have occurred because of this, so that we can get a better look as to what’s been charged so you get the correct amount back to you, please give us a call.
You can call free on 789 from your virgin mobile or 150 from a virgin landline or alternatively you can call 0345 6000 789 from any other landline or mobile provide telephone provider and other network charges would apply.
Hiya kelly Yes all 3 of our numbers start with 074 Have you any idea of the time scale to when it will be sorted? My sons occured charges are going upto £20.00 My daughters isnt far behind Mine is also catching up as well 😢 And our bills are due out by dd with the charges on 😔 Best wishes Tina
The issue is being investigated and we will do our best to provide any updates as and when we get them. I understand this will be causing frustration amongst affected customers but rest assured we will have it fixed as soon as possible.
As Kelly mentioned if you are incurring charges due to the problem, you are entitled to have this charges removed by giving us a call.