Menu
Reply
  • 1
  • 0
  • 0
lynchnigel
Joining in
94 Views
Message 1 of 2
Flag for a moderator

Virgin communication?

Ive left Virgin and they have disabled my account 

(We’re sorry that you're unable to log in to Your Account at the moment)

I've tried several times and still the same on different days! 

the reason being that they emailed me:

The bill for your Virgin Media mobile ........... is online now and ready to view.

As we are not able to process your Direct Debit this month, please call us as soon as you can to arrange your payment. Just dial 789 free from your Virgin Mobile phone to talk to us.

To find out how much your bill is simply login or register at Your Account.

Got a question about your bill? Please click here for help.

Kind regards,
The Virgin Media team

you cant get to chat to anyone online! what planet are they on?!

 

0 Kudos
Reply
  • 6.85K
  • 217
  • 511
Forum Team
Forum Team
65 Views
Message 2 of 2
Flag for a moderator

Re: Virgin communication?

Hi lynchnigel,

I'm sorry that you have received further correspondence regarding your bill after you cancelled your account. 

Checking into this, I can see that you have been able to speak to our Customer Service team about this. Has this been sorted out for you?

Please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply