Hi, I am virgin mobile customer & my old contract was coming to an end last year, so they contacted me & asked if i wanted an early upgrade on a new phone to which i agreed, so everything went through smoothly, but after checking my Bank Account a few months ago i realised that they had not cancelled my old contract & where still taking money out, I complained through the Ombudsman, & recieved a call this morning only to be told that it was down to me to cancel the contract & not them, why didnt the person who offered me the upgrade ask if i would like to cancel the old contract, i just feel angry & frustrated that they have had around 120 odd pounds off me & there's nothing i can do about it !!!
That is sad and I feel for you. However it's always been that way on virgin mobile, some companies now advise you in advance but virgin don't. Did you get a newer phone number as well as that should have flagged up an issue for you.