Menu
Reply
  • 6
  • 0
  • 0
BrocksBrookie
Tuning in
413 Views
Message 1 of 3
Flag for a moderator

Virgin Mobile Complaints

Do Virgin Mobile have any Customer Care/Complaints in the UK that you can talk to?  I have the address but this I have had no luck with.  The do not appear to make it easy to contact them

0 Kudos
Reply
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
398 Views
Message 2 of 3
Flag for a moderator

Re: Virgin Mobile Complaints

Hi BrocksBrookie,

 

they do have agents based in the UK. The last time I rang 789 (a week ago) I was lucky enough to have my call answered by a lady in Manchester.

This however is rare, Virgin Mobile have a very large overseas call center so more often than not you will be answered by someone in the Philippines.

Just pot luck I'm afraid. There is no direct UK number.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

  • 6
  • 0
  • 0
BrocksBrookie
Tuning in
392 Views
Message 3 of 3
Flag for a moderator

Re: Virgin Mobile Complaints

Many thanks AlexKid, Just spoken to a manager in Asia and have after half an hour got a resolution of sorts. Its a shame as unlike Virgin Media whose resolution and stage two technical report support is based in the UK it takes forever to sort queries if at all. Thanks again
0 Kudos
Reply