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Dave365
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Virgin Mobile Account App

Had this problem for a while where the account app comes up with an error message saying;
"We're having difficulty reaching our servers try again shortly"

Have tried reinstalling the app/turning off Wi-Fi etc and still no joy. Other people have had this message come up but then it clears

Any ideas?
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Re: Virgin Mobile Account App

Hi Dave365,

Sorry to hear of the problems you are having getting the my account app to work.

May I ask what device you are running the app on?

Just to clarify, you mention switching off the Wi-Fi, but is your mobile data working?

Let us know how you are getting on.

Thanks

 

Liam_T
Forum Team

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Dave365
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Re: Virgin Mobile Account App

Hi Liam,
Thanks for getting back to me.

Data works when WiFi is switched off. Have tried various other things.

My phone is a 2015 Samsung Galaxy J5. The app did used to work before it had the update and the new look

Any ideas?

Thanks
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Re: Virgin Mobile Account App

Hi Dave365,

Thanks so much for getting back to us. I'd like to investigate this problem further, but I will need to verify your details first. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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