Menu
Reply
  • 6
  • 0
  • 3
towr
Tuning in
626 Views
Message 1 of 17
Flag for a moderator

Virgin Mobiile parental control wont switch off

Background: I have a virgin mobile account. I set up my phone to create an Android access point. I use a computer, via this access point, to gain access to the internet.

Problem: some sites cause the message "Adult Restriction" & "To protect our under 18 users, this content has been restricted. If you want to view this content simply register or log into Your Account at virginmobile.co.uk/youraccount on your PC and select parental control so we can verify your age."

 

Here is a picture of it: http://tinyurl.com/owjdvku


Unfortunately the only mention of parental control on my account is tucked away and is set to OFF.

I am 55. I have been annoyed by this restriction on and off for many, many months.

 

PLEASE can someone just tell me precisely how to lift the restriction.

Thank you,

Chris Searle
PS I reached this forum via Virgin Mobile as they seem incapable of implementing a ticketing system for their customers.

0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
591 Views
Message 2 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Hi Towr,

 

Thanks for posting  Smiley Happy


I'm really sorry that you're having issues with parental control. I want to get this all sorted for you. So I can do this, are you able to PM me your full name, your mobile number and three characters of your password so I can remove this?

 

You can do this by clicking on the image of my face and selecting the private message option.

 

Let me know once you've sent this off.


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
580 Views
Message 3 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Hi Towr,

 

Are you still having issues with Parental Control?

 

Let me know if you still need me to fix this on my side.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 2
norkle
Tuning in
514 Views
Message 4 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

I am having the same problem.

 

It's patronising.

 

What else do I need to do to turn off parental control, when it's already shown as off in my account page?

0 Kudos
Reply
  • 2.26K
  • 30
  • 199
jhuk
Knows their stuff
510 Views
Message 5 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Mines is back to ON in my account but it is not blocking my access on phone over DATA and I use WIFI 99% of time as signal is poor or non existent since May.

 

Its buggy, so I will leave it in this position as it I set to OFF it will block my access.

 

I do not really use my phone that much but its more principle, with me.

 

I have already touched on this topic in other threads but issue remains and its same for any of the setting you change in your accou8nt, they can glitches as the new system is a joke.

0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
486 Views
Message 6 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Hi both,

 

I'm really sorry that you're still having issues with the Parental Control on your account.

 

I want to get this all sorted for you Smiley Happy Are you able to give us a call on 789 or 0345 6000 789 so we can get this amended?


Let me know how you get on. I'm also here if you need me.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
480 Views
Message 7 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Hi both,

 

How are you getting on with this currently?


Let me know if there's anything that I can do.


Thanks,

 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 14
  • 0
  • 2
norkle
Tuning in
471 Views
Message 8 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

It doesn't work. I cannot visit adult sites, though parental control is set to off.

 

Please can you resolve this on your side without my needing to phone up and plead to be treated like an adult?

0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
444 Views
Message 9 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

Hi Norkle,

 

Thanks for coming back to me Smiley Happy

 

I'm really sorry that you're still having issues with Parental Control. If this is still set to off, you'll need to call us on 789 or 0345 6000 789. Our team may need to raise an IT ticket to get this processed if it can't be enabled correctly.

 

Please give this a go and let me know how you get on.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
434 Views
Message 10 of 17
Flag for a moderator

Re: Virgin Mobiile parental control wont switch off

How are you getting on with this Norkle?

 

Please let me know if there's anything that you need from me.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply