Recently paid £40 to use 500Mb of data whilst roaming in Spain - no problem
However using the "STATUS" command to determine remaining quota failed miserably - I must have at least 20 responses which told me how to buy more but failed to tell me how much I had left. This used to work OK on previous holidays but has now stopped.
I phoned the suggested number on a couple of occasions and after some considerable time they were able to give me the requested figure. One response given did suggest that the fault was known and would be fixed on the following day (which it wasn't) but I could get the information by logging in to my account. Logged on using my mobile app but failed to find how to get the required info.
To add insult to injury I did get charged for each status command and presumably was also charged for the phone calls.
Have recently tried using the command from the UK and that works OK so is the problem just related to Spain (Lanzarote)