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TPB277
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Use of email address for two different accounts

I am trying to obtain an IPhone 7 on a monthly account using my email address. However, because  I used my email address to purchase my wife a pay as you go phone many moons ago, I keep being told an account is already linked to the email, so won't let me proceed.  I even went into the Virgin shop but they were blocked from setting up an account at the first stage and they can't get an explanation of why?    HELP

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Re: Use of email address for two different accounts

Hi TPB277

 

Welcome to the community forum and thanks for posting. I'm sorry to hear about the issue with your account. Is it the online account you are having difficulties with? I can certainly take a closer look at this for you. I've sent you a private message which you can view by clicking on the envelope up in the top right.

 

Many regards.

Dave


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